Otti Warranty and Returns
Use the Warranty & Returns section on the selected product page for its applicable product, component and finish terms. Purchase date, installation, care and residential or commercial use can affect the manufacturer's coverage.
Manufacturer warranty summary
Otti's manufacturer warranty addresses faults in materials or workmanship present when the product was made. The manufacturer's conditions distinguish these faults from damage caused by installation, misuse, impact, water exposure or normal wear.
Keep your proof of purchase and ensure installation follows the supplied product instructions and the licensed-trade requirements. A specific warranty period should be confirmed for the actual product and component before relying on it.
Information for a warranty enquiry
Prepare the product SKU, purchase receipt and date, order reference, a description of the issue, and clear photos or video. Include the batch label and packaging details where available.
Contact Ideal Bathroom Centre about an Otti warranty enquiry, or use our existing Return & Claim process.
Store returns
Request return authorisation before sending goods back. Product eligibility and the applicable terms are set out in our Refund and Return Policy. Existing product-specific clearance notices and your statutory rights continue to apply.
Verified product-specific terms
The entries below reproduce the product-specific terms already shown on these product pages. They apply to the listed SKU, rather than automatically to every product in the same series.
PKM004-B
Otti Celine Pull Out Kitchen Mixer 420, Black
Residential manufacturer product warranty: ceramic cartridge 10 years; replacement product and parts 5 years.
Surface finish: 2 years. Parts-and-labour service: 12 months, subject to the manufacturer’s conditions.
PKM004-GM
Otti Celine Pull Out Kitchen Mixer 420, Gun Metal
Residential manufacturer product warranty: ceramic cartridge 10 years; replacement product and parts 5 years.
Surface finish: 2 years. Parts-and-labour service: 12 months, subject to the manufacturer’s conditions.
R12BMB
Otti Roul Basin Mixer, Matte Black
Residential manufacturer product warranty: ceramic cartridge 10 years; replacement product and parts 5 years.
Surface finish: 3 years. Labour: 12 months, subject to the manufacturer’s conditions.
R12BMBG
Otti Roul Basin Mixer, Brushed Gold
Residential manufacturer product warranty: ceramic cartridge 10 years; replacement product and parts 5 years.
Surface finish: 3 years. Labour: 12 months, subject to the manufacturer’s conditions.
R12BMGM
Otti Roul Basin Mixer, Gun Metal
Residential manufacturer product warranty: ceramic cartridge 10 years; replacement product and parts 5 years.
Surface finish: 3 years. Labour: 12 months, subject to the manufacturer’s conditions.
R12BMRG
Otti Roul Basin Mixer, Matte Black & Rose Gold
Residential manufacturer product warranty: ceramic cartridge 15 years; replacement product and parts 5 years.
Surface finish: 3 years. Labour: 12 months, subject to the manufacturer’s conditions.
TP-OKM
Otti Oskar Pull Out Kitchen Mixer, Chrome
Residential Oskar pull-out mixer warranty: ceramic-disc cartridge 10 years; replacement product and parts 5 years.
Chrome finish: 7 years. Parts-and-labour service: 12 months, subject to the manufacturer’s conditions.
TP-OKMB
Otti Oskar Pull Out Kitchen Mixer, Matte Black
Residential Oskar pull-out mixer warranty: ceramic-disc cartridge 10 years; replacement product and parts 5 years.
Matte Black finish: 3 years. Parts-and-labour service: 12 months, subject to the manufacturer’s conditions.
TP-OKMBN
Otti Oskar Pull Out Kitchen Mixer, Brushed Nickel
Residential Oskar pull-out mixer warranty: ceramic-disc cartridge 10 years; replacement product and parts 5 years.
Brushed Nickel finish: 3 years. Parts-and-labour service: 12 months, subject to the manufacturer’s conditions.
TP-OKMGM
Otti Oskar Pull Out Kitchen Mixer, Gun Metal
Residential Oskar pull-out mixer warranty: ceramic-disc cartridge 10 years; replacement product and parts 5 years.
Gun Metal finish: 3 years. Parts-and-labour service: 12 months, subject to the manufacturer’s conditions.
Z13BMB
Otti Zevio Basin Mixer, Matte Black
Residential manufacturer product warranty: ceramic cartridge 10 years; replacement product and parts 5 years.
Surface finish: 3 years. Labour: 12 months, subject to the manufacturer’s conditions.
Z13BMBN
Otti Zevio Basin Mixer, Brushed Nickel
Residential manufacturer product warranty: ceramic cartridge 10 years; replacement product and parts 5 years.
Surface finish: 3 years. Labour: 12 months, subject to the manufacturer’s conditions.
Z13BMGM
Otti Zevio Basin Mixer, Gun Metal
Residential manufacturer product warranty: ceramic cartridge 10 years; replacement product and parts 5 years.
Surface finish: 3 years. Labour: 12 months, subject to the manufacturer’s conditions.
Z13BMRG
Otti Zevio Basin Mixer, Matte Black & Rose Gold
Residential manufacturer product warranty: ceramic cartridge 10 years; replacement product and parts 5 years.
Surface finish: 3 years. Labour: 12 months, subject to the manufacturer’s conditions.
Z13SM
Otti Zevio Shower Mixer, Chrome
Residential manufacturer product warranty: ceramic cartridge 10 years; replacement product and parts 5 years.
Surface finish: 3 years. Labour: 12 months, subject to the manufacturer’s conditions.
Z13SMB
Otti Zevio Shower Mixer, Matte Black
Residential manufacturer product warranty: ceramic cartridge 10 years; replacement product and parts 5 years.
Surface finish: 3 years. Labour: 12 months, subject to the manufacturer’s conditions.
Z13SMBG
Otti Zevio Shower Mixer, Brushed Gold
Residential manufacturer product warranty: ceramic cartridge 10 years; replacement product and parts 5 years.
Surface finish: 3 years. Labour: 12 months, subject to the manufacturer’s conditions.
Z13SMBN
Otti Zevio Shower Mixer, Brushed Nickel
Residential manufacturer product warranty: ceramic cartridge 10 years; replacement product and parts 5 years.
Surface finish: 3 years. Labour: 12 months, subject to the manufacturer’s conditions.
Z13SMGM
Otti Zevio Shower Mixer, Gun Metal
Residential manufacturer product warranty: ceramic cartridge 10 years; replacement product and parts 5 years.
Surface finish: 3 years. Labour: 12 months, subject to the manufacturer’s conditions.
Z13SMRG
Otti Zevio Shower Mixer, Matte Black & Rose Gold
Residential manufacturer product warranty: ceramic cartridge 10 years; replacement product and parts 5 years.
Surface finish: 3 years. Labour: 12 months, subject to the manufacturer’s conditions.