Shipping policy
At Ideal Bathroom Centre, we arrange delivery of bathroom products to serviceable locations across Australia. Please read the information below before placing your order, particularly when purchasing large, heavy or fragile items.
1. Delivery Coverage
Delivery availability depends on your postcode, the products ordered and the freight service available. Check the shipping options at checkout or contact our team before ordering if your address is not recognised or a shipping rate is unavailable.
2. Shipping Charges
All amounts below are in Australian dollars (AUD).
| Product category | Standard shipping charge |
|---|---|
| Tapware purchases over $200 | Free shipping |
| Mirrors, basins and sinks — small parcels only | $30 flat rate |
Tapware purchases of $200 or less do not qualify for this free-shipping offer; please check the applicable delivery charge at checkout. The $30 flat rate applies only to mirrors, basins and sinks that qualify as small parcels. Larger items are subject to the applicable bulky-product freight rate.
For bulky products, the following regional freight schedule applies:
| Delivery region | Standard freight charge |
|---|---|
| NSW metropolitan — orders under $1,000 | $50 |
| NSW metropolitan — orders of $1,000 or more | Free |
| NSW rural | $300 |
| QLD, VIC and SA metropolitan | $150 |
| QLD, VIC and SA rural | $300 |
| WA metropolitan | $250 |
| WA rural | $350 |
| Other states and territories — metropolitan | $600 |
| Other states and territories — rural | Delivery unavailable under this bulky-freight schedule |
For orders containing different product categories, check the total delivery charge shown at checkout. Contact us before payment if it differs from the applicable published rates or if you need clarification about your delivery region. Any separately arranged delivery service will be quoted for your agreement before booking.
3. Order Processing and Delivery Times
Dispatch times depend on stock availability and whether products are held in our warehouse, supplied directly by a manufacturer or made to order. Please refer to the product information or contact us for the estimated lead time for your order.
Dispatch time and transit time are separate. Delivery estimates are not guaranteed appointments and may be affected by supplier delays, public holidays, weather or freight disruptions. We will advise you when we become aware of a material change affecting your order.
Please arrange installation after your products have arrived and been checked. If you need delivery for a particular date, contact us before ordering so we can assess the available options.
4. Large and Heavy Items
Unless a different service is agreed in writing, standard bulky delivery is to an accessible ground-level kerbside or unloading point. It does not include carrying goods upstairs, positioning them inside a room, installation or removal of packaging or old fixtures.
Tell us before dispatch about stairs, restricted vehicle access, steep driveways, apartment buildings or site restrictions. Any special unloading requirements must be agreed in advance. Arrange suitable assistance or equipment to move heavy items safely from the agreed delivery point.
5. Authority to Leave
Where you authorise Authority to Leave and the service permits it, the carrier may leave your order without a signature in a suitable safe location at the delivery address.
If you require attended delivery, please contact us before dispatch to discuss the available arrangements. Where a safe delivery cannot be completed, collection or redelivery may be required. Authority to Leave does not exclude your rights under Australian Consumer Law.
6. Receiving and Checking Your Order
Please check the number of packages and inspect the packaging when your order arrives. Where practical, photograph visible damage and ask the driver to record it.
Unpack and inspect products promptly, preferably within 48 hours, and before installation. If anything is damaged, incorrect or missing, email support@idealbathroomcentre.com.au with your order number, a description of the issue and clear photographs of the item, packaging and shipping label where available. Keep the packaging where practical while we assess the issue.
Do not install a product with visible damage or a known fault before contacting us. The requested inspection period helps us investigate freight issues; it does not create a deadline that removes your statutory rights. Installation does not automatically remove those rights either.
7. Address Changes and Unsuccessful Deliveries
Please provide an accurate delivery address, contact number and any relevant access instructions. Contact us promptly if these details change; changes may be difficult once goods are in transit.
Reasonable additional freight costs may apply where a new delivery is required because of an incorrect address supplied by you, undisclosed access restrictions or absence from an agreed attended delivery. We will explain the reason and confirm the amount before arranging the additional service. This does not apply to delivery failures caused by us or our carrier.
8. Tracking, Collection and Delivery Problems
Tracking information will be provided where supported by the delivery service. If your order is overdue, appears lost or is marked as delivered but cannot be located, contact us so we can investigate with the carrier and arrange an appropriate resolution.
Where collection is offered for your order, wait for confirmation that it is ready and follow the collection location and instructions provided by our team.
9. Your Consumer Rights
This policy does not exclude, restrict or replace any rights or remedies available under Australian Consumer Law. If your goods arrive damaged, are incorrect or do not arrive, please contact us for assistance.
10. Contact Us
Ideal Bathroom Centre
Email: support@idealbathroomcentre.com.au
Please include your order number and delivery postcode when contacting us about shipping.