• Spec Sheet

Warranty

Warranty is covered by Thermogroup. Please check the Thermogroup warranty structure as below link.

Warranty PDF

Installation must be completed by a licensed tradesperson, and proof of purchase is required.

Any issues must be reported within 48 hours of delivery. Do not proceed with installation if your product is incorrect or damaged. This warranty is provided in addition to your rights under the Australian Consumer Law.

Returns

Stocked items may be returned within 30 days from the invoice date. A restocking fee will apply, calculated from the original invoice price.

A Return Authority (RA) must be obtained prior to return by lodging an application online - Return & Claim.

Returns without an RA will not be accepted.

Return shipping is the customer's responsibility.

Tracking details must be provided within 7 days of RA approval.

Items must be returned unused, undamaged, and in original packaging.

For best results clean mirrors with methylated spirits and water at a rate of 30% methylated spirits and 70% water. Do not use Windex or similar chemical cleaning products. Avoid getting water on the sides or back of the mirror as damage to the silver backing can occur. In coastal areas it is recommended to wipe around the edge of the mirror once a month to avoid salt build up that can cause silver creep.

• Instructions