Warranty

Radiant’s manufacturer warranty applies subject to the applicable product terms.

Radiant towel rail warranty (PDF)

Returns

Stocked items may be returned within 30 days from the invoice date. A restocking fee will apply, calculated from the original invoice price.

A Return Authority (RA) must be obtained prior to return by lodging an application online — Return & Claim.

• Returns without an RA will not be accepted.
• Return shipping is the customer’s responsibility.
• Tracking details must be provided within 7 days of RA approval.
• Items must be returned unused, undamaged, and in original packaging.