Warranty

Warranty is covered by Fienza. Please check the Fienza warranty structure as below link.

Warranty PDF

Installation must be completed by a licensed tradesperson, and proof of purchase is required.

Any issues must be reported within 48 hours of delivery. Do not proceed with installation if your product is incorrect or damaged. This warranty is provided in addition to your rights under the Australian Consumer Law.

Returns

Stocked items may be returned within 30 days from the invoice date. A restocking fee will apply, calculated from the original invoice price.

A Return Authority (RA) must be obtained prior to return by lodging an application online - Return & Claim.

Returns without an RA will not be accepted.

Return shipping is the customer's responsibility.

Tracking details must be provided within 7 days of RA approval.

Items must be returned unused, undamaged, and in original packaging.

Care & Maintenance

1. Clean regularly with mild soapy water and a clean microfibre cloth.
2. Do not use undue pressure and wipe in one direction only.
3. Where tapware remains dry, use a soft non-abrasive cloth to remove surface dust.
4. In highly polluted or coastal locations, clean 2-3 times per week.
5. Use mild liquid detergent or soap and water only.
6. Do not use harsh detergents, bleach, cream cleaners or citrus based cleaners, as these substances are abrasive and may damage the surface.
7. Remove chemical spills immediately with a soft cloth, including hair lacquer, after-shave lotion, nail polish and remover, mineral turpentine, white spirit, kerosene, aerosol propellants and insecticides.
8. Damage caused by unsuitable cleaning cloths or cleaning agents is not covered by warranty.

Click on the link below and start to order your color samples,

Fienza Color Samples