Warranty

Warranty is covered by Fienza. Please check the Fienza warranty structure as below link.

Warranty PDF

Installation must be completed by a licensed tradesperson, and proof of purchase is required.

Any issues must be reported within 48 hours of delivery. Do not proceed with installation if your product is incorrect or damaged. This warranty is provided in addition to your rights under the Australian Consumer Law.

Returns

Stocked items may be returned within 30 days from the invoice date. A restocking fee will apply, calculated from the original invoice price.

A Return Authority (RA) must be obtained prior to return by lodging an application online - Return & Claim.

Returns without an RA will not be accepted.

Return shipping is the customer's responsibility.

Tracking details must be provided within 7 days of RA approval.

Items must be returned unused, undamaged, and in original packaging.

Care & Maintenance

Clean regularly with mild soapy water and a soft, non-abrasive cloth.

• Avoid abrasive pads, harsh chemicals, bleach, acid-based cleaners and citrus-based cleaners.
• Remove any cleaning residue immediately and dry the surface with a soft cloth.
• Do not use undue pressure when cleaning plated or coloured finishes.
• Check fixings, seats, hinges and flush mechanisms periodically and follow the installation guide for adjustments.

Damage caused by incorrect cleaning products, misuse or incorrect installation may not be covered under warranty.

Care and maintenance guides

Fienza care guide library — general manufacturer reference

Click on the link below and start to order your color samples,

Fienza Color Samples