Warranty

Warranty is covered by Fienza. Please check the Fienza warranty structure as below link.

Warranty PDF

Installation must be completed by a licensed tradesperson, and proof of purchase is required.

Any issues must be reported within 48 hours of delivery. Do not proceed with installation if your product is incorrect or damaged. This warranty is provided in addition to your rights under the Australian Consumer Law.

Returns

Stocked items may be returned within 30 days from the invoice date. A restocking fee will apply, calculated from the original invoice price.

A Return Authority (RA) must be obtained prior to return by lodging an application online - Return & Claim.

Returns without an RA will not be accepted.

Return shipping is the customer's responsibility.

Tracking details must be provided within 7 days of RA approval.

Items must be returned unused, undamaged, and in original packaging.

Care & Maintenance

Surfaces should be regularly cleaned with mild soapy water and a clean microfibre cloth.

• Do not use harsh detergents, bleach, cream cleaners or citrus based cleaners.
• Do not use undue pressure and wipe in one direction only.
• In highly polluted or coastal locations, clean 2-3 times per week.
• Chemical spills should be removed immediately with a soft cloth.

Use of unsuitable cleaning cloths or agents may scratch or otherwise damage the surface and may not be covered by warranty.

Click on the link below and start to order your color samples,

Fienza Color Samples