• Specification

Warranty

Warranty is covered by Fienza. Please check the Fienza warranty structure as below link.

Warranty PDF

Installation must be completed by a licensed tradesperson, and proof of purchase is required.

Any issues must be reported within 48 hours of delivery. Do not proceed with installation if your product is incorrect or damaged. This warranty is provided in addition to your rights under the Australian Consumer Law.

Returns

Stocked items may be returned within 30 days from the invoice date. A restocking fee will apply, calculated from the original invoice price.

A Return Authority (RA) must be obtained prior to return by lodging an application online - Return & Claim.

Returns without an RA will not be accepted.

Return shipping is the customer's responsibility.

Tracking details must be provided within 7 days of RA approval.

Items must be returned unused, undamaged, and in original packaging.

Maintenance & Care

Clean regularly with mild soapy water and a clean microfibre cloth. Wipe in one direction only and avoid undue pressure.

Do not use harsh detergents, bleach, cream cleaners, citrus based cleaners or abrasive cleaning pads, as these may damage the surface or finish.

Clean chemical spills immediately with a soft cloth. Damage caused by unsuitable cleaning products or methods may not be covered by warranty.

Solid-surface component — routine care

Applies to: The explicitly identified solid-surface body/component; not cabinetry, acrylic, metal fittings or other materials.

Use a soft cloth or gentle sponge and clean gently in one direction. Keep the surface free of dust; avoid citrus cleaners, metal scourers, hair dye, wax-based furniture creams and harsh cleaning products. Protect the product from prolonged harsh sunlight and heavy loads.

Care and maintenance guides

Care Guide

Fienza solid surface care guide

Fienza care guide library — general manufacturer reference

Downloadable resources

Specification Sheet

BIM Content (Revit/CAD)

Click on the link below and start to order your color samples,

Fienza Color Samples