Warranty

Manufacturer warranty period listed for this model: 10 years. Coverage and component-specific periods are subject to Radiant’s applicable warranty terms.

Radiant towel rail warranty (PDF)

Returns

Stocked items may be returned within 30 days from the invoice date. A restocking fee will apply, calculated from the original invoice price.

A Return Authority (RA) must be obtained prior to return by lodging an application online — Return & Claim.

• Returns without an RA will not be accepted.
• Return shipping is the customer’s responsibility.
• Tracking details must be provided within 7 days of RA approval.
• Items must be returned unused, undamaged, and in original packaging.

Material

304 Grade Stainless Steel

Care

Can be mounted upside down without affecting usage or warranty. Clean regularly with a soft damp cloth. Avoid any standing water in the bars as this will tarnish the bar over time. Should the rail become tarnished, use a cleaning product suitable for stainless steel products. As a guide the towel rails should reach temperatures of 50-60 degrees Celsius, however the temperature of the rails will vary dependent on bathroom temperature and whether there is a towel on them or not. A folded towel will insulate the heat and therefore the bars will be warmer than when operated without towels. If you want to be able to control the temperature of the towel rails, we recommend you purchase a variable power, digital timer switch, which has three different power settings (30%, 70% and 100%).