Specification

All dimensions are nominal and subject to change. Do not drill or rough in until you have received and measured your product.

Warranty

Warranty is covered by Phoenix. Please check the Phoenix warranty structure as below link.

Warranty PDF

Installation must be completed by a licensed tradesperson, and proof of purchase is required.

Any issues must be reported within 48 hours of delivery. Do not proceed with installation if your product is incorrect or damaged. This warranty is provided in addition to your rights under the Australian Consumer Law.

Returns

Stocked items may be returned within 30 days from the invoice date. A restocking fee will apply, calculated from the original invoice price.

A Return Authority (RA) must be obtained prior to return by lodging an application online - Return & Claim.

Returns without an RA will not be accepted.

Return shipping is the customer’s responsibility.

Tracking details must be provided within 7 days of RA approval.

Items must be returned unused, undamaged, and in original packaging.

Care Instructions

• Products should be cleaned with mild liquid detergent or soap and water.
• Never use harsh detergents, solvents, acidic cleaners, citrus based cleaners, lime scale removers, household vinegar, or cleaning agents containing acetic acid, as these may scratch and damage the surface.
• Avoid wax-based furniture creams, as these can create deposit build-up and detract from the appearance.
• Any damage caused by unsuitable cleaning products may not be covered by warranty.
• Always refer to the care documentation supplied with the product and the latest Phoenix care information.