Warranty

Warranty is covered by Meir. Please check the Mier warranty structure as below link.
Warranty PDF

Installation must be completed by a licensed tradesperson, and proof of purchase is required.

Any issues must be reported within 48 hours of delivery. Do not proceed with installation if your product is incorrect or damaged. 

This warranty is provided in addition to your rights under the Australian Consumer Law.

Returns

Stocked items may be returned within 30 days from the invoice date. A restocking fee will apply, calculated from the original invoice price.

A Return Authority (RA) must be obtained prior to return by lodge an application online-Return & Claim
Returns without an RA will not be accepted.

Return shipping is the customer’s responsibility.
Tracking details must be provided within 7 days of RA approval.

Items must be returned unused, undamaged, and in original packaging.

REMOVING LIMESCALE

STEP 1

Soak a microfibre cloth in warm water and gently rub across the affected surface to remove stains and residue.

STEP 2

For harder to reach places like corners and crevices, you may need to use a mild cleaning acid such as natural citric acid. When applying the acid, do not spray it directly onto the affected area. Instead, soak the microfibre cloth in the acid solution and wrap it around your tapware to soak.

STEP 3

Once the solution has dissolved the limescale, rinse the affected area with warm water and wipe down with a fresh cloth.

FIXING A DISRUPTED SHOWER FLOW

STEP 1

Remove the aerator using the specialised spanner you received during installation.

STEP 2

 If limescale is present, soak the aerator in a warm solution of water and natural citric acid to dissolve any build-up.

STEP 3

Once the limescale is removed, rinse the aerator in tap water and reinstall in the showerhead. 

REALIGNING SHOWER NOZZLES

STEP 1

To check the source of disruption try rubbing the nozzle sideways. This should dislodge any build-up of sediment. Once removed, test the shower flow again. If the nozzle is still spraying water at different angles move to step 2. 

STEP 2

Unscrew the showerhead and rest in a solution of warm water and natural citric acid. This should remove any of the more stubborn deposits of dirt or limescale.

STEP 3

Once the sediment is dislodged, rinse with water and reinstall. Your shower flow should be good as new!

CLEANING AND YOUR WARRANTY

Be mindful to follow these instructions carefully. Correctly cleaning and maintaining your tapware will ensure a lifetime of use. However, using the incorrect technique or products may cause premature corrosion, damaging your tapware and voiding your warranty. Be sure to avoid the following: 

Do not use any abrasive materials such as scorers to remove limescale as this can scratch the finish.

Do not use harsh cleaning products including tile cleaner, vinegar and drain cleaner, or cleaners with high pH levels, such as ammonia and bleach. 

Cleaning products that contain microparticles can also be highly abrasive and should be avoided.

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Meir Color Samples