• Spec Sheet

Warranty

Warranty is covered by Thermogroup. Please check the Thermogroup warranty structure as below link.

Warranty PDF

Installation must be completed by a licensed tradesperson, and proof of purchase is required.

Any issues must be reported within 48 hours of delivery. Do not proceed with installation if your product is incorrect or damaged. This warranty is provided in addition to your rights under the Australian Consumer Law.

Returns

Stocked items may be returned within 30 days from the invoice date. A restocking fee will apply, calculated from the original invoice price.

A Return Authority (RA) must be obtained prior to return by lodging an application online - Return & Claim.

Returns without an RA will not be accepted.

Return shipping is the customer's responsibility.

Tracking details must be provided within 7 days of RA approval.

Items must be returned unused, undamaged, and in original packaging.

Rinse the surface after each use with clean water to prevent mineral or soap buildup. A periodic wash (every 1-2 weeks) using warm water and a soft cloth will retain the high-quality finish of your product for many years to come. After cleaning gently wipe the surface with a soft cloth or microfibre towel to keep it clean and dry. After cleaning, apply a small amount of petroleum jelly (Vaseline) with a soft cloth, and buff gently to maintain shine and prevent water spots. For more stubborn stains, use a mild detergent, a gentle powder cleaner or a nano sponge to clean without scratching the

surface. Make sure no residue is left on the surface after rinsing. ON NO ACCOUNT should any household bleaches, harsh detergents, abrasive cleaners or polishes, strong acidic or alkaline cleaners, steel wool, abrasive scrubbing pads or other cleaning agents be used on this item.

• Instructions