Technical documents

Product specification (PDF)

Thermogroup 2026 product guide (PDF)

Warranty

Warranty: 7 years.

Thermogroup provides the manufacturer warranty. Product and component-specific terms apply.

Thermogroup warranty information

Thermogroup warranty summary (PDF)

Installation must be completed by a licensed tradesperson, and proof of purchase is required.

Any issues must be reported within 48 hours of delivery. Do not proceed with installation if your product is incorrect or damaged. This warranty is provided in addition to your rights under the Australian Consumer Law.

Returns

Stocked items may be returned within 30 days from the invoice date. A restocking fee will apply, calculated from the original invoice price.

A Return Authority (RA) must be obtained prior to return by lodging an application online - Return & Claim.

Returns without an RA will not be accepted.

Return shipping is the customer's responsibility.

Tracking details must be provided within 7 days of RA approval.

Items must be returned unused, undamaged, and in original packaging.

Materials

• Finish: Gun Metal PVD Plated

Care

• Use a soft cloth and a non-abrasive cleaning agent.
• Avoid acidic cleaners, harsh scrubbing and scratching, which can damage the towel-rail finish.

Manufacturer care instructions

Downloadable resources

Installation and care guide (PDF)

Colour & finish selection

Refer to the product photographs and listed Gun Metal finish when making your selection.

Explore the official Thermorail finish comparison resources:

Thermomatch colour matching tool

Thermorail finish comparison guide

For physical finish samples, contact Ideal Bathroom Centre at support@idealbathroomcentre.com.au to confirm availability for this product before ordering.

Digital colours and cross-brand finish comparisons are indicative; manufacturing processes, base materials and brushing can affect appearance.