Warranty

Residential Otti handles: 5 years for structural hardware defects; 12 months for defects in the finish, materials and workmanship. The structural term does not replace the separate finish term.

Where applicable, Otti’s manufacturer warranty covers faults arising from materials or workmanship present at manufacture. Coverage is subject to the product’s installation, care, use, purchase-date and proof-of-purchase conditions; installation damage, misuse and normal wear are excluded under the manufacturer’s terms.

Manufacturer warranty conditions depend on product, component, purchase date, installation, care and residential or commercial use. Refer to the current guide for full terms.

Otti warranty conditions and support

Returns

Request return authorisation from Ideal Bathroom Centre before sending goods back. Returns are subject to the store’s applicable terms and product eligibility.

Return & Claim

Materials

• Brass

Care

• Use a soft cloth and a mild cleaner. Avoid bleach, acidic sprays, abrasives and scouring pads.
• Refer to Otti’s product-specific care guide before cleaning or servicing.

Care guides

Otti materials and care information

Otti care information and product advice