Warranty

Residential shaving cabinet component product replacement: 10 years. Commercial product replacement for this category: 1 year.

Residential glass is listed separately with a current 2-year term, subject to the manufacturer’s generation and purchase-date conditions. Glass purchased before December 2024 has a stated 1-year term; the policy identifies revised VP-generation terms from January 2025.

LED lights, electrical parts and other components retain their own product-specific terms; the cabinet period does not automatically extend to those components.

Where applicable, Otti’s manufacturer warranty covers faults arising from materials or workmanship present at manufacture. Coverage is subject to the product’s installation, care, use, purchase-date and proof-of-purchase conditions; installation damage, misuse and normal wear are excluded under the manufacturer’s terms.

Manufacturer warranty conditions depend on product, component, purchase date, installation, care and residential or commercial use. Refer to the current guide for full terms.

Otti warranty conditions and support

Returns

Request return authorisation from Ideal Bathroom Centre before sending goods back. Returns are subject to the store’s applicable terms and product eligibility.

Return & Claim

Materials

• Plywood

Care

• Wipe the cabinet with a damp cloth and dry straight away; do not leave water pooled on cabinetry.
• Apply gentle glass cleaner to a microfibre cloth rather than directly onto the mirror, then wipe dry.
• Keep moisture away from mirror edges and electrical points.

Care guides

Otti materials and care information

Otti care information and product advice

Otti materials and care summary

Order Otti Swatch, Sable Walnut