Warranty

Residential stone top product replacement: 7 years. Commercial product replacement for this category: 1 year.

An included separately manufactured basin has a separate residential 5-year replacement term. The stone-top and basin terms apply to their respective components.

Where applicable, Otti’s manufacturer warranty covers faults arising from materials or workmanship present at manufacture. Coverage is subject to the product’s installation, care, use, purchase-date and proof-of-purchase conditions; installation damage, misuse and normal wear are excluded under the manufacturer’s terms.

Manufacturer warranty conditions depend on product, component, purchase date, installation, care and residential or commercial use. Refer to the current guide for full terms.

Otti warranty conditions and support

Returns

Request return authorisation from Ideal Bathroom Centre before sending goods back. Returns are subject to the store’s applicable terms and product eligibility.

Return & Claim

Care

• Use a soft cloth and a mild cleaner. Avoid bleach, acidic sprays, abrasives and scouring pads.
• Refer to Otti’s product-specific care guide before cleaning or servicing.

Care guides

Otti materials and care information

Otti care information and product advice

Care guides

Stone-top care summary and advice