Warranty

Residential vanity cabinet replacement: 25 years for purchases after 1 December 2025; 10 years for purchases before 30 November 2025. Vanity runners, where fitted, have a 10-year term.

Commercial vanity product replacement: 1 year. Cabinet coverage applies only to the cabinet included in the selected configuration; tops, basins and other components have separate terms.

Residential ceramic top component, where supplied product replacement: 5 years. Commercial product replacement for this category: 1 year.

Residential stone top component, where supplied product replacement: 7 years. Commercial product replacement for this category: 1 year.

Where applicable, Otti’s manufacturer warranty covers faults arising from materials or workmanship present at manufacture. Coverage is subject to the product’s installation, care, use, purchase-date and proof-of-purchase conditions; installation damage, misuse and normal wear are excluded under the manufacturer’s terms.

Manufacturer warranty conditions depend on product, component, purchase date, installation, care and residential or commercial use. Refer to the current guide for full terms.

Otti warranty conditions and support

Returns

Request return authorisation from Ideal Bathroom Centre before sending goods back. Returns are subject to the store’s applicable terms and product eligibility.

Return & Claim

Materials

• Cabinet carcass: Plywood

Care

• Wipe cabinetry with a damp cloth, then dry straight away. Keep water from pooling on the surface.
• Use a mild cleaner and a soft cloth; avoid bleach, acidic sprays, abrasives and scouring pads.

Care guides

Otti materials and care information

Otti care information and product advice

Otti materials and care summary

Installation

Vanity installation information and guide assistance

DTC runner installation guide assistance

DTC Runners Installation Instructions (video)

Care guides

Stone-top care summary and advice

Order Otti Swatch, Black Oak