Warranty

Where applicable, Otti’s manufacturer warranty covers faults arising from materials or workmanship present at manufacture. Coverage is subject to the product’s installation, care, use, purchase-date and proof-of-purchase conditions; installation damage, misuse and normal wear are excluded under the manufacturer’s terms.

Manufacturer warranty conditions depend on the product, component, purchase date, installation, care and residential or commercial use. Refer to the current Otti guide for applicable terms.

Otti warranty conditions and support

Returns

Request return authorisation from Ideal Bathroom Centre before sending goods back. Returns are subject to the store’s applicable terms and product eligibility.

Return & Claim

Care

• Use a soft cloth and a mild cleaner. Avoid bleach, acidic sprays, abrasives and scouring pads.
• Refer to Otti’s product-specific care guide before cleaning or servicing.

Manufacturer care guidance

• Add bath oils only after filling the bath.

Care guides

Otti materials and care information

Otti care information and product advice

Otti materials and care summary

Care guides

Otti installation information and document assistance