Warranty

Residential glass and LED-light cover: 2 years for purchases after 1 December 2025. Commercial product replacement for this category: 1 year.

For glass bought before December 2024, the manufacturer states a 1-year term. Its VP-generation update identifies revised terms from January 2025; coverage remains subject to the applicable product-generation and purchase-date conditions.

Where applicable, Otti’s manufacturer warranty covers faults arising from materials or workmanship present at manufacture. Coverage is subject to the product’s installation, care, use, purchase-date and proof-of-purchase conditions; installation damage, misuse and normal wear are excluded under the manufacturer’s terms.

Manufacturer warranty conditions depend on the product, component, purchase date, installation, care and residential or commercial use. Refer to the current Otti guide for applicable terms.

Otti warranty conditions and support

Returns

Request return authorisation from Ideal Bathroom Centre before sending goods back. Returns are subject to the store’s applicable terms and product eligibility.

Return & Claim

Care

• Apply gentle glass cleaner to a microfibre cloth, then wipe and dry the mirror.
• Keep moisture away from mirror edges and electrical points; avoid harsh chemicals.

Care guides

Otti materials and care information

Otti care information and product advice

Otti materials and care summary

Installation

Mirror model-specific installation guide assistance

Care guides

Otti installation information and document assistance